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Three Smart Ways to Exceed Your Customers' Digital Expectations
The survey says: "High-quality CX isn't a nice-to-have—it's a revenue driver." That may be the understatement of the decade. Fully 73% of consumers rank customer experience (CX) as a vital factor in their purchase decisions (coming after only price and product quality).
Download this eBook for insights on the innovative new digital tools and strategies business leaders like John Hancock are embracing to rise above customer expectations and stay competitive.
Contact 3rd JC Enterprises, LLC to start driving your revenue to greater heights with Azure digital tools and services.
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73% of consumers rank customer experience as a crucial element in their purchase decisions, following only price and product quality. High-quality CX is not just a nice-to-have; it serves as a revenue driver, with even small improvements potentially reducing churn and increasing customer loyalty.
Role of AI in Enhancing CX
84% of organizations are either exploring or currently using AI and machine learning to become digital-first businesses. AI can help businesses deliver personalized recommendations, streamline customer interactions, and provide immediate responses to inquiries, ultimately enhancing the overall customer experience.
Aligning Business and Tech Teams
Creating a partnership between business and tech teams fosters collaboration and understanding, which can lead to more effective solutions and reduced technology barriers. When both teams are aligned on goals and expectations, they can work together to enhance customer experiences and drive business value.
Three Smart Ways to Exceed Your Customers' Digital Expectations
published by 3rd JC Enterprises, LLC
3rd JC Enterprises is a Full-Service Minority-Owned Multimedia Design agency headquartered in Jacksonville, Florida.
Our organization produces creative, compelling, and consistent marketing and multimedia Communication Solutions for individuals, businesses, and federal or state government, nationally and internationally.
3rdJC is a Certified Minority Vendor for the State of Florida through the Office of Supplier Diversity, a Registered IBM Partner, a Local Small Business Enterprise (LSBE-/Micro-LSBE); Disadvantaged Business Enterprise (DBE) both Certified locally through the Jacksonville Transportation Authority; as well a Certified Black Owned business through the US Black Chambers Inc.